Refund & Cancellation Policy
We sell a product about honesty. It would be a poor look to hide behind the small print, so this policy is deliberately more generous than the law requires — and it says plainly where the limits are.
The short version. Fourteen days, money back, no questions asked, on your first paid subscription. Cancel whenever you like. Receipts you have already published stay published — but you can unpublish any of them yourself, at any time, for free.
1. The 14-day guarantee
If you subscribe to a paid plan for the first time and it is not for you, email us within 14 days of the charge and we will refund it in full. You do not need to give a reason and we will not ask for one.
This applies once per customer, to your first paid subscription. It is not a recurring monthly guarantee — but see section 3, which covers charges you did not intend.
2. Cancelling
You can cancel at any time from your account. Cancelling stops the next renewal; it does not end the period you have already paid for. You keep full access until that period ends, then move to the Free plan.
We do not refund the unused part of a monthly period on cancellation. For annual plans cancelled within the first 30 days, we refund the unused months pro-rata.
3. Charges you did not intend
If you meant to cancel and were renewed anyway, tell us within 30 days of the charge and we will refund it. Genuine mistakes are not a revenue opportunity.
Duplicate charges, or charges after a cancellation you can show us, are always refunded in full regardless of timing.
4. What we do not refund
- Periods already used, beyond the windows above.
- Accounts terminated for breach of the Terms of Service.
- Verify API usage already consumed.
5. Refunds and your published receipts
A refund does not delete receipts you have already published. They remain live and verifiable, because other people may be relying on them — that is the entire point of a receipt.
You can unpublish any receipt yourself at any time, free, on any plan. Unpublishing erases the recorded process data permanently. The permanent ledger keeps only the cryptographic proof that the receipt once existed — never the text of your work. This is described in full in the Privacy Policy.
6. How to request a refund
Email [email protected] with the email address on the account and roughly when you were charged. That is all we need.
| We respond within | 2 business days |
|---|---|
| Refund processed within | 5 business days of approval |
| Money reaches you | Typically 3–10 business days after that, depending on your bank |
| Method | Back to the original payment method. We cannot refund to a different card or account. |
7. Your statutory rights
Nothing here limits rights you have by law.
South Africa. Section 44 of the Electronic Communications and Transactions Act 25 of 2002 gives consumers seven days to cancel an electronic transaction without reason and without penalty. Section 42(2) excludes, among other things, services which began with the consumer's consent before the end of the seven-day period — which would cover a subscription you start using immediately. We do not rely on that exclusion. The 14-day guarantee in section 1 is offered instead, and it is longer than the statutory period. Your rights under the Consumer Protection Act 68 of 2008 are also unaffected.
European Union / United Kingdom. Consumers have a 14-day right of withdrawal for distance contracts. Where digital services begin immediately with your express consent that right can be waived; we do not ask you to waive it, and section 1 gives you the same 14 days regardless.
8. Changes to this policy
If we change this policy, the version and effective date above change with it, and the terms that applied when you paid are the terms that apply to that payment.
9. Contact
[email protected]
Sam Squared Softwares (Pty) Ltd, registration number 2026/536077/07
Registered office: 84 Donovan Street, Glen Austin, Midrand, Gauteng, 1685, South Africa